We offer repairs to any BRANDED item! Just send us an email at firstname.lastname@example.org with your item and the issue and we will contact with further instructions.
We are happy to offer exchanges or store credit within 7 days of receiving your order. BRANDED Collective stands by our 100% Satisfaction Promise, so if you are not completely satisfied with your purchase, please reach out to email@example.com so we can make it right.
Should you request an exchange or store credit, all products must be returned to us in their original condition. Please allow 4-7 days for us to process your return and another 3-5 days for you to receive your exchange or store credit.
If your item arrives to you damaged or a mistake was made on our end, BRANDED will cover the return shipping costs. Otherwise, you will be expected to pay for shipping upon return. We do not refund shipping costs.
We recommend shipping all items in a bubble mailer or a box (not an envelope). We are not responsible for lost packages, and we cannot issue an exchange or store credit if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us. We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
After contacting us at firstname.lastname@example.org and confirming your refund or exchange, please include original packaging, a note or print out with the refund/exchange confirmation with the reason for your return and send to:
PO Box 120295
Nashville, TN 37212
If you purchased a BRANDED item at a retailer, please contact the retailer where you purchased the item. They will have their own return or exchange policy.
No problem! If you need to cancel an order just email us at email@example.com within 4 hours of placing your order. Once it has been over 4 hours we consider your order to be in production, and it cannot be canceled at that point.